NP
Nez P

1 reviews | Active since Jul 2019

10 Jan 2025, 23:45

Vodacom Fibre special deals are a ****, please don't fall for it.

It's been almost a year now since I subscribed to a Fibre for R450.00 and get to be charged more than double the amount. I have written on this platform before, I have carried their call centre, been to my bank to cancel the debit order, I have manually tried to cancel the debit order, someone from vodacom has contacted me but no resolution in sight. I am paying double for a service that I am not using. I have switched it off as I feel de*****ed by being charged twice. I feel cheated as I signed up for R450 and now I am paying double. I feel like vodacom is dishonest as they promised to resolve the issue but are still taking my money. Please don't fall into a similar situation. Avoid vodacom Fibre. There's no way that the router they provided and a 1hr installation fee would be R14 500.00 , an amount they have asked me for cancelation. I call this day light *******. No matter what explanation you give, it doesn't make sense. My only left option is to change my bank account so that I don't get ****** of my hard earned money. Even banks are not helping. There is a debit order cancellation option on the app. Cancelled it more than 10x but the next month the account is debited sometimes even double the amount to cover up for the passed month how possible it that. What's the purpose of a debit check. Really

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2025, 11:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team