HJ
Harold J

1 reviews | Active since Sept 2009

10 Jun 2019, 07:52

VODACOM FIBRE SPECIAL

In November 2018, I signed up for a vodacom fibre service, via Vumatel Aerial Fibre, special that was running at that time, when I performed a coverage check at that time, the result was that the fibre network infrastructure was planned for that area, so I signed up a contract, received my router and waited patiently for my fibre service, now that the special is over, I no longer have coverage for my area, am I bound by my contract for life and or do I have to pay off my 24 month contract to cancel my order, "WHICH I DON'T HAVE COVERAGE FOR"

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2019, 08:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team