AN
Amanda N
1 reviews | Active since Feb 2011
04 Apr 2019, 18:00
Vodacom Fibre Spam me something crazy
For some reason Vodacom fibre decided that they need to come and do some work at my home....which in actual fact is not true as I do not have anything for Vodacom to do at my home. I received on a daily basis an ave of about 4 emails and 3 or 4 sms'e from Vodacom Fibre.
I have phoned numerous times and spoke to Joanne Petersen (Fibre Dept) who reported the problem to the relevant department to make it stop. Still the problem continue. This is now been ongoing for almost a month and it is driving me crazy.
It is seriously not nice to get spammed like that - can vodacom please STOP with the emails and sms's they send me as I do not have anything for them to do at my home.
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Replies (2)
Vodacom's replyOfficial
04 Apr 2019, 18:32 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Apr 2019, 18:32
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Apr 2019, 08:47Dear Amanda,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2019, 08:47
Official
Dear Amanda,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team