BP
Barney P
1 reviews | Active since Mar 2018
16 Jan 2019, 06:19
Vodacom Fibre so bad
so we ordered Fibre from vodacom on the 14th November 2018, as as today's date , we are still awaiting the installation - going into the 3rd month now. if this is the service we are getting now one shudders to imagine what to expect down the line. it is a mind boggling scenario where e mails go unanswered and nobody is able to offer a time line this is my experience with these and just a heads up to others,maybe look at other service providers?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Jan 2019, 07:08 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jan 2019, 07:08
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Jan 2019, 08:01 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply17 Jan 2019, 08:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team