1 reviews | Active since Jun 2014
Vodacom Fibre snd their unwillingness.
Absolutely with the service being received by Vodacom Fibre department. My Fibre has been down since Friday and I've been calling daily to be told that someone will reach out to me within 48 hours which has not happened. Today again I call to be told that someone will come out after 12:00 on the 15th which now leaves me without access for another 3 days. Apparently its the best they can do, even though I made mention that I'm only available from 8:00 to 11:00 daily as I need to leave to office. I've now had to separately purchase data over this weekend which comes to the equivalent of 50% of my package price, using more than 20 gigs which is a topic that's being avoided when I mention it. Come on Vodacom people are paying for a service, the least you can do is make arrangements for inconveniences caused. I asked to speak to a Team Leaders and was promised a call back, let us see if I get that call
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
