jR
joash R

1 reviews | Active since Jun 2014

13 Oct 2025, 11:47

Vodacom Fibre snd their unwillingness.

Absolutely with the service being received by Vodacom Fibre department. My Fibre has been down since Friday and I've been calling daily to be told that someone will reach out to me within 48 hours which has not happened. Today again I call to be told that someone will come out after 12:00 on the 15th which now leaves me without access for another 3 days. Apparently its the best they can do, even though I made mention that I'm only available from 8:00 to 11:00 daily as I need to leave to office. I've now had to separately purchase data over this weekend which comes to the equivalent of 50% of my package price, using more than 20 gigs which is a topic that's being avoided when I mention it. Come on Vodacom people are paying for a service, the least you can do is make arrangements for inconveniences caused. I asked to speak to a Team Leaders and was promised a call back, let us see if I get that call

0
Replies (3)
Vodacom
Vodacom's reply13 Oct 2025, 11:50
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
 
jR
joash R's update13 Oct 2025, 16:18
Reviewer Update
Im still waiting for the promised call back from the Team Leader of the agent that I spoke to this morning, as well as whoever else you mentioned was going to get back to me
jR
joash R's update14 Oct 2025, 11:02
Reviewer Update
Such a junk model to reach out to customers, the same generic message gets sent to everyone and nobody calls back