RF
Ruan F
1 reviews | Active since Feb 2011
22 Jan 2020, 21:38
Vodacom Fibre Slow Speeds, No Support
I pay for 100 Mbps fibre with Vodacom. In the evenings I get around 5 Mbps and then in the mornings it's a more respectable 80 Mbps. The problem is that it's in the evenings that I want to use the internet.
Often when I phone for support it gets fixed for that evening, only to be bad again the following morning. I send speed test results to their home fibre support email address multiple times a week since November last year but alas only once did someone contact me and that person never came to my premises.
I just don't receive any support. And I can't phone all the time because I keep using up all my airtime by just phoning Vodacom.
The worst? Our complex signed an exclusivity deal with Vodacom Fibre even though Vumatel is available in the area.
I do not recommend Vodacom Fibre at all. There's no support and the connection is poor. I can't even send an email to them tonight because outlook.com won't load.
Helpful (0)
Replies (10)0
Replies (10)
Vodacom's replyOfficial
23 Jan 2020, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jan 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RF
Ruan F's updateReviewer Update
23 Jan 2020, 15:40Well nobody contacted me today. Our fibre is now not working at all.
RF
Ruan F's update23 Jan 2020, 15:40
Reviewer Update
Well nobody contacted me today. Our fibre is now not working at all.
RF
Ruan F's updateReviewer Update
30 Jan 2020, 20:01I would just like to add that I still haven't been contacted.
RF
Ruan F's update30 Jan 2020, 20:01
Reviewer Update
I would just like to add that I still haven't been contacted.
RF
Ruan F's updateReviewer Update
07 Feb 2020, 08:18As per my original complaint: " I send speed test results to their home fibre support email address multiple times a week since November last year but alas only once did someone contact me and that person never came to my premises. "
But sure. I will do another one and use one of the links you provided.... as soon as our fibre is working again. Since it hasn't worked again since yesterday. Used up all my airtime trying to phone support again last night but nobody answered. Probably too many calls?
Phoned again this morning and apparently the whole of Eagle Canyon and surrounds are down again.
But sure. I will do another one and use one of the links you provided.... as soon as our fibre is working again. Since it hasn't worked again since yesterday. Used up all my airtime trying to phone support again last night but nobody answered. Probably too many calls?
Phoned again this morning and apparently the whole of Eagle Canyon and surrounds are down again.
RF
Ruan F's update07 Feb 2020, 08:18
Reviewer Update
As per my original complaint: " I send speed test results to their home fibre support email address multiple times a week since November last year but alas only once did someone contact me and that person never came to my premises. "
But sure. I will do another one and use one of the links you provided.... as soon as our fibre is working again. Since it hasn't worked again since yesterday. Used up all my airtime trying to phone support again last night but nobody answered. Probably too many calls?
Phoned again this morning and apparently the whole of Eagle Canyon and surrounds are down again.
But sure. I will do another one and use one of the links you provided.... as soon as our fibre is working again. Since it hasn't worked again since yesterday. Used up all my airtime trying to phone support again last night but nobody answered. Probably too many calls?
Phoned again this morning and apparently the whole of Eagle Canyon and surrounds are down again.
RF
Ruan F's updateReviewer Update
09 Feb 2020, 07:17I did a speed test last night and sent it through. Service Request SR***. It got so bad last night that we couldn't watch any Netflix or Showmax shows. Just wouldn't load.
At the moment it's fine again (in the morning) but come the evening the service deteriorates.
At the moment it's fine again (in the morning) but come the evening the service deteriorates.
RF
Ruan F's update09 Feb 2020, 07:17
Reviewer Update
I did a speed test last night and sent it through. Service Request SR***. It got so bad last night that we couldn't watch any Netflix or Showmax shows. Just wouldn't load.
At the moment it's fine again (in the morning) but come the evening the service deteriorates.
At the moment it's fine again (in the morning) but come the evening the service deteriorates.
RF
Ruan F's updateReviewer Update
12 Feb 2020, 09:58Yesterday it was alright until 7pm when it got really bad. I did some more testing and I get a huge amount of packet loss in the evening. I wish there was someone that I can communicate with about this. Unfortunately emails go unanswered.
Someone finally phoned yesterday at around 5pm. He said he will have a look. I told him that the line deteriorates as it gets later in the evening and that normally by 7pm it's really bad. He said okay and then I didn't hear anything again.
I sent through more speed tests and packet loss reports. Don't know if anyone actually has a look at them since I never get any replies.
Someone finally phoned yesterday at around 5pm. He said he will have a look. I told him that the line deteriorates as it gets later in the evening and that normally by 7pm it's really bad. He said okay and then I didn't hear anything again.
I sent through more speed tests and packet loss reports. Don't know if anyone actually has a look at them since I never get any replies.
RF
Ruan F's update12 Feb 2020, 09:58
Reviewer Update
Yesterday it was alright until 7pm when it got really bad. I did some more testing and I get a huge amount of packet loss in the evening. I wish there was someone that I can communicate with about this. Unfortunately emails go unanswered.
Someone finally phoned yesterday at around 5pm. He said he will have a look. I told him that the line deteriorates as it gets later in the evening and that normally by 7pm it's really bad. He said okay and then I didn't hear anything again.
I sent through more speed tests and packet loss reports. Don't know if anyone actually has a look at them since I never get any replies.
Someone finally phoned yesterday at around 5pm. He said he will have a look. I told him that the line deteriorates as it gets later in the evening and that normally by 7pm it's really bad. He said okay and then I didn't hear anything again.
I sent through more speed tests and packet loss reports. Don't know if anyone actually has a look at them since I never get any replies.
RF
Ruan F's updateReviewer Update
17 Feb 2020, 20:22It was fixed for a couple of days even though nobody contacted me. In fact, it was amazing for a couple of days. But then since Sunday my fibre has become unusable in the evenings.
I really wish this can just be fixed. I wish that someone can just contact me and explain to me what's going on.
I feel like contacting my body corporate and getting the contract thrown out because Vodacom can't deliver a working product.
I really wish this can just be fixed. I wish that someone can just contact me and explain to me what's going on.
I feel like contacting my body corporate and getting the contract thrown out because Vodacom can't deliver a working product.
RF
Ruan F's update17 Feb 2020, 20:22
Reviewer Update
It was fixed for a couple of days even though nobody contacted me. In fact, it was amazing for a couple of days. But then since Sunday my fibre has become unusable in the evenings.
I really wish this can just be fixed. I wish that someone can just contact me and explain to me what's going on.
I feel like contacting my body corporate and getting the contract thrown out because Vodacom can't deliver a working product.
I really wish this can just be fixed. I wish that someone can just contact me and explain to me what's going on.
I feel like contacting my body corporate and getting the contract thrown out because Vodacom can't deliver a working product.
RF
Ruan F's updateReviewer Update
21 Feb 2020, 16:08How does one get support? How does one get someone to explain to me what the problem is?
I hate this. It has been months now. I want to watch shows. I want to play games online. I just want to browse websites.
I'm going to start making videos of what it's like to have Vodacom Fibre and put it on Youtube. But will probably have to upload it at work because it's impossible at home.
I hate this. It has been months now. I want to watch shows. I want to play games online. I just want to browse websites.
I'm going to start making videos of what it's like to have Vodacom Fibre and put it on Youtube. But will probably have to upload it at work because it's impossible at home.
RF
Ruan F's update21 Feb 2020, 16:08
Reviewer Update
How does one get support? How does one get someone to explain to me what the problem is?
I hate this. It has been months now. I want to watch shows. I want to play games online. I just want to browse websites.
I'm going to start making videos of what it's like to have Vodacom Fibre and put it on Youtube. But will probably have to upload it at work because it's impossible at home.
I hate this. It has been months now. I want to watch shows. I want to play games online. I just want to browse websites.
I'm going to start making videos of what it's like to have Vodacom Fibre and put it on Youtube. But will probably have to upload it at work because it's impossible at home.
RF
Ruan F's updateReviewer Update
25 Feb 2020, 19:42Daily emails and calls and contacting Vodacom on Twitter. Complaining at MyBroadband, here at HelloPeter. But it's pointless. I hope that someone who considers getting Vodacom Fibre reads this and realise that there is no support.
When you have a problem you won't get an explanation. You will just to have to pay for something that doesn't work.
I have no other choice but to look for alternatives.
When you have a problem you won't get an explanation. You will just to have to pay for something that doesn't work.
I have no other choice but to look for alternatives.
RF
Ruan F's update25 Feb 2020, 19:42
Reviewer Update
Daily emails and calls and contacting Vodacom on Twitter. Complaining at MyBroadband, here at HelloPeter. But it's pointless. I hope that someone who considers getting Vodacom Fibre reads this and realise that there is no support.
When you have a problem you won't get an explanation. You will just to have to pay for something that doesn't work.
I have no other choice but to look for alternatives.
When you have a problem you won't get an explanation. You will just to have to pay for something that doesn't work.
I have no other choice but to look for alternatives.
RF
Ruan F's updateReviewer Update
29 Feb 2020, 08:22Vodacom Fibre cancelled!
Well, I hope. Just waiting for the confirmation email. Otherwise I'll phone them again tomorrow.
Well, I hope. Just waiting for the confirmation email. Otherwise I'll phone them again tomorrow.
RF
Ruan F's update29 Feb 2020, 08:22
Reviewer Update
Vodacom Fibre cancelled!
Well, I hope. Just waiting for the confirmation email. Otherwise I'll phone them again tomorrow.
Well, I hope. Just waiting for the confirmation email. Otherwise I'll phone them again tomorrow.