Vodacom Fibre Slow Speeds

My fibre speed is less than 1mbps. SRSR*** was logged on Friday 02/02/2024. Frogfoot technician came Monday 05/02/2024 at 15h30. Looked at the fibre box inside, went outside where the connection comes in. 10mins later asked if we have internet? We always had connection with speed below 1mbps, but paying for a 40mbps line. Called Vodacom Fibre at 17h45 advising on low speeds. I was put on hold, while the consultant called Frogfoot, who ere closed, so my SR was escalated to Frogfoot management. Vodacom consultant advised my router is offline and there is nothing else she can do for me. SHOCKING SERVICE!!!!!!!!!! I wonder if Vodacom will even call back with feedback or an update. I have experienced low speeds more than 10 times in the last 6 months. Vodacom call centre should have records of all my inbound calls.