PP
Patricia P

1 reviews | Active since Sept 2016

04 Nov 2021, 09:30

Vodacom fibre - six days of passing the buck. Disgusted- frustrated

Vodacom fibre six days of passing the buck. No more patience only intense frustration.

On Friday the 29th October 2021 I logged a call with Vodacome Fibre because of no connectivity. Monday again and everyday since then. I was given Reference number SR *** and passed on to another. Then I was given an ISP number and assurance that a technician would be put the same day which was yesterday. I called in the afternoon and Abigail sail she would confirm the time of arrival and call me back. I'm still waiting. This morning I called again and now I am told it has been referred to Nontandeka. I have spoken with six people so far... Victor... Thando... Abigail... to name a few. Each of them just pass the buck. I am so frustrated and disgusted with Vodacom Fibre.

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2021, 11:01
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team