Vodacom Fibre (Sies maan! - a bunch of ***********s) pathetic service !

What a pathetic service by Vodacom Fiber! Loged a call on 19 August 2026 (SR***) about super slow connection speed; today 26 August 2026 the problem is not resolved. I have been taken from pillar to post with no resolution to my problem. I was told that my call has been escalated to the FTTH Technical Support (SR***) with priority labeled (4 - Low). Clearly, they don't value me as a customer -they are too big for me and im too small for them.

My initial call was that the speed is too slow and my router keeps on rebooting every 30 minutes and i was told that it is an intermittent performance. Another call opened (SR***) and (SO***) sent to *** ; still no help. I received an sms a day before yesterday that someone will call me at 13:05; i cancelled all my appointments and they never call, no apology whatsoever from them. I'm working from home, i run a business from home and kids do online lessons.

I had to buy data for the entire family - while the so-called *********** experts busy picking their nose trying to resolve my problem.

Why must i buy data while i have fibre ? Shame on you Vodacom !

I also reached out to Vodacom on their Facebook page for assistance! What must one do to get help ?

How does and why must a problem relating slow connection and a router that is forever rebooting itself take more than seven (7) days to resolve?

Is there anyone at Vodacom *********** enough to resolve the problem ?

Just resolve the damn problem !