VODACOM FIBRE - SHOCKINGLY BAD CUSTOMER SERVICE

Absolutely shocking level of service from Vodacom Fibre. Requested the Fibre line to relocated to my new premises in November 2019 and still no feedback. I have lost count of how many times I have phone the call centre (***) and the response is always the same : "We have contact the person dealing with the relocation and they will contact you", "The person dealing with you relocation is not answering their phone....will request my supervisor to follow up". A different excuse every time. I am shocked that a company like Vodacom gets away with such absolutely shocking customer service. It's basically a case of we are simply too big to care about your problem. The moment my contract is up, I am swiftly moving to a new ISP.