Vodacom Fibre Shocking Service

Have tried twice to get a fibre router via vodacom and on both occasions they have recorded the home address as the delivery address and not my work address which I had specified. The courier service will not accept my change. I emailed vodacom and spoke to call centre operator twice and its still not correct. I have been a Vodacom customer since cell phones came out and their service is getting worse. Maybe time to change providers.