NM
Nothando M
1 reviews | Active since Mar 2009
14 Oct 2021, 12:40
Vodacom Fibre Shocking Service
My parents who are pensioners had Vodacom fibre installation on 4 October 2021 and the technician said it would take a maximum of 48 hours to be activated. Today is the 14th October (TEN DAYS LATER) and 18 phone calls later to the call centre, there is still nothing. My father has even lost a business opportunity as a result of no activity. The service is SHOCKING!
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Vodacom's replyOfficial
14 Oct 2021, 14:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Oct 2021, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team