VODACOM FIBRE SHOCKING SERVICE

On 23 July 2020 we contacted Vodacom fibre te request a relocation On 24 July at 10:40 the signed relocation request was send to Vodacom it is now 54 days later and our Fibre has still not been relocated with no indication for a date - the only feedback we get from Nkosana Mbisis is that the request is in Progress. This is absolutely unacceptable as we still have to pay for the contract although we are not getting the service and we have to but other data bundles to ensure that my child can still continue with her schooling. ref nr for the request is SR***