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Sean V

1 reviews | Active since Jul 2022

29 Jul 2022, 11:47

Vodacom fibre shocking service

I have had endless problems with my Vodacom fibre. I had an issue for more than a month to get my fibre moved to our new address. I eventually called Openserve (who's fibre Vodacom are using in my area) and within two hours they were at my house and it was installed. After my fibre was installed i had two calls from Vodacom asking me when my fibre could be installed. My fibre is now down for 3 days and after 5 calls no one can give me direct reason as to what the problem is and when it will be restored. First answer was that there was a network outage, second answer was that fibre line was deleted accidentally, now it has been escalated again with promises of being called back but i never do get called back. It is the most shocking service from a supposed global company. If i could i would cancel my contract. Terrible

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Replies (4)
Vodacom
Vodacom's reply29 Jul 2022, 11:53
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SV
Sean V's update03 Aug 2022, 19:34
Reviewer Update
Not a valid response. No agent contacted me and after more calls to your call centre to resolution. Absolutely useless. It is beyond explanation how useless your customer service is. I will cancel my contract tomorrow after all promises have not been met by you.
SV
Sean V's update03 Aug 2022, 19:35
Reviewer Update
How can my line be canceled without reason and then you cannot restore without reason. Ridiculous
SV
Sean V's update05 Aug 2022, 09:33
Reviewer Update
Still no agent has called me and still no one can give me a reason why my line is down and when it will be restored. It has cost me more than R1000 in mobile data so far so that we can continue working at home. NOT acceptable.