MW
Michelle W
1 reviews | Active since Apr 2021
09 Jul 2022, 11:49
Vodacom Fibre Shocking Service
Our fibre isn’t working and they said 24 to 48 hours to come and fix it. Then when we called 72 hours later they said it was going to take 10 days!! Shocking. Once you sign a contract with vodacom they do not care as they know they have you. The vodacom shop at saveways has people working there who are totally disinterested in helping. Lounging back in the chair and totally unhelpful.
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Replies (2)
Vodacom's replyOfficial
09 Jul 2022, 14:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2022, 14:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MW
Michelle W's updateReviewer Update
11 Jul 2022, 15:16Yes - and there is the problem. 10 days to fix our fibre. Do we get a third of our bill because you do not have technicians. If I am not mistaken our contract has come to an end? If you join a company with a month to month contract then they go out of their way to assist you very quickly as they know they can lose your business. Vodacom has you for 2 years so there is no rush, or at least that is how it feels as a consumer.
MW
Michelle W's update11 Jul 2022, 15:16
Reviewer Update
Yes - and there is the problem. 10 days to fix our fibre. Do we get a third of our bill because you do not have technicians. If I am not mistaken our contract has come to an end? If you join a company with a month to month contract then they go out of their way to assist you very quickly as they know they can lose your business. Vodacom has you for 2 years so there is no rush, or at least that is how it feels as a consumer.