Vodacom Fibre - SHOCKING lack of service

Been a customer of Vodacom mobile for several years and have been happy with the service. On 04/10/2022 I decided to get fibre for my home and checked the vodacom fibre site for compatability and covarage.

According to the online system my address was covered through vuma and I app**** for fibre with the website saying it should take no longer than 2 weeks to have it installed. A couple days later I got the modem as promised and things we looking good but that is were the service stopped.

On 24/10/22 I called to follow up and there was no record of my order on their system and they placed the order ( which is very odd since I got the modem and they did the credit checks etc. ). A couple days later they asked for proof of residence. A couple of weeks later technicians from vuma wanted access to my yard to repair the fibre for our neighbor, I mentioned we were waiting for ours to be installed and there was no record of my order on their system. A couple days later I was contacted and told vuma does not cover my address of yet, when I told them according to the online portal they did and the fact that technicnas were repairing neighbors connection also showed they did. Stunned the vodacom representative told me they would investigated and get back to me.

To date no feedback.

I would like to CANCEL this order and have your couriers collect the modem from me. Shocking service. I went with another company and they intstalled the fibre within hours of placing the order and I am current waiting for the past 8 weeks fro a response from vodacom and vuma. Please cancel my order ASAP, and I would NOT recommened vodacom fibre to anyone, ever.