Vodacom Fibre - Shocking Customer Service
Vodacom Fibre, I am appalled by you lack of customer service. On the 19th of October I reported that a portion of our fibre cable had been ****** and I received a Service Request number. I have called back five times since then and despite many promises I have not had anyone from Vodacom contact me to try and sort this problem out. I have not been without fibre (that I am paying for) for 17 days. This is totally unacceptable!!!
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Replies (5)
Vodacom's replyOfficial
04 Nov 2020, 11:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2020, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
05 Nov 2020, 11:52Please could you advise when a consultant will make contact with me as it is now 24 hours later and still nothing. Clearly this is not important.
's update05 Nov 2020, 11:52
Reviewer Update
Please could you advise when a consultant will make contact with me as it is now 24 hours later and still nothing. Clearly this is not important.
's updateReviewer Update
11 Nov 2020, 11:15It is now a week later and still no joy from Vodacom. Pathetic service!!!
's update11 Nov 2020, 11:15
Reviewer Update
It is now a week later and still no joy from Vodacom. Pathetic service!!!
's updateReviewer Update
24 Nov 2020, 09:52Thank you for your 'automated response" but this query has not been resolved. Yesterday was 5 weeks since I logged the Service Request and Vodacom are still arguing about who should pay for the re-installation of the fibre cable. So I am more than dissatisfied!!!!!!!
's update24 Nov 2020, 09:52
Reviewer Update
Thank you for your 'automated response" but this query has not been resolved. Yesterday was 5 weeks since I logged the Service Request and Vodacom are still arguing about who should pay for the re-installation of the fibre cable. So I am more than dissatisfied!!!!!!!
's updateReviewer Update
26 Nov 2020, 11:24I am sorry Why does this take so long. Today I get an SMS to say that my Service Request for the downtime credit has been closed. I called the billing department again and was told that they will not credit my account until the fibre us restored. This means that I am going to have to keep on paying having already paid for 39 DAYS without internet connection. And I keep getting told to give everyone more time. What is everyone so busy doing??????
's update26 Nov 2020, 11:24
Reviewer Update
I am sorry Why does this take so long. Today I get an SMS to say that my Service Request for the downtime credit has been closed. I called the billing department again and was told that they will not credit my account until the fibre us restored. This means that I am going to have to keep on paying having already paid for 39 DAYS without internet connection. And I keep getting told to give everyone more time. What is everyone so busy doing??????