Vodacom fibre shocking customer care

Vodacom Fibre Customer Service is shocking. Our fibre connection has been down for a week. We have logged the fault with the fibre call centre and followed up twice a day, everyday, only to be continuously told that a technician will contact us. No one has contacted us. We have asked for alternative contact details or other options on how to escalate the issue but get told the only way to report the fault is via the call centre and we must wait for a technician. Vodacom's customer care and customer retention is non existent!