Vodacom Fibre Setup Useless

I went through an extensive research process trying find reasonable priced reliable fibre connection 2 weeks ago. I opted for vodacom due it's known expertise - biggest mistake. They have been configuration the set up of the fibre for the past 2 weeks and to date there is no resolution. I've called over 10 times to get this resolved and speaking to different people and no one knows their job. I'm very disappointed that such a big organization could fail to to simply configure for a brand new client.