CG
Caleb G

1 reviews | Active since Mar 2023

17 Mar 2023, 07:01

Vodacom Fibre Services poor.

1st off I asked them what ways there was to pay they told my only debit order then when i got sent my 1st invoice/statement it show multiple ways to pay. 2ndly they added random charges to my account of large amounts R700 each month and i was like wht is this. And they tell me they have been charging me for debit order not always being paid on time. So now i have a large fee they want me to pay immediately. Instead of showing the fee on the initial statement so i know oh okay. 3rd ive been paying them every month so its annoying tht im even being charged cause most month i was even paying before the due date or the debit order set time and ur going to charge me because there wasnt enough money from a debit order when i told the lady the 1st day i started the contract i dont always get paid the same day can they set it up to pay another way but she refused and said it was the only way. Its just them trying to make money from their clients anyways they can who hides charges from their clients and then later hits them with a large sum and says it must be paid immediately or they will cut ur services at any time even thou you habe paid for those services on time or early each month. Customer service for fibre has been very unhelpful the people on the phones refuse to be helpful because tht means more work for them.

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Replies (1)
Vodacom
Vodacom's reply17 Mar 2023, 08:00
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team