Vodacom Fibre Services Pathetic!

I Logged a call for my fibre service more than week ago I was told it takes up to 3 days for the matter to be sorted. Yet every time I speak to someone more and more stories pop up. eventually I'm told a technician will be coming out and on that day I needed to call them to find out what's happening just to be told my ticket has been closed. No communication from the technician or Vodacom regarding anything just that the ticket has been closed, yet the issue is unresolved. I was informed they going to call me back with an explanation but the call never happened. When I called again requesting to speak to a manager I was told they have more important things to deal with and the call was cut. I SPENT HOW MUCH ON DATA TO BE ABLE TO WORK FROM HOME,AND ON AIRTIME TO CALL VODACOM WITH NO RESPONSE OR HELP UNDERSTANDING THE URGENCY OF THE MATTER. YET MONTH END VODACOM WANTSS TO DEDUCT THEIR FULL AMOUNT. Fibre manager Sli Zwane that's too busy to call me back. Consultant Nsuku mashibye with attitude, not attending to customer needs and Bulelwa and Ayanda that doesnt understand communicating and getting back to clients are important.