Vodacom fibre services not up to scratch

I ordered Vodacom fibre in October 2020. Sales person was very helpful and advised that the installation takes 2 weeks to complete. From there on, it took more than 10 frustrating calls with the Vodacom fibre department and 7 weeks to get my fibre installed. During this process, I ended up cancelling my first order and placing a new order due to Vodacom not being able to take down my address correctly the first time which is the most basic of things to do. I received mixed communications from the Vodacom fibre department during this process ("fibre is not live yet", "address is not correct", "no fibre in the area" etc.). The fibre department obviously does not know what they are doing. Furthermore, on the day Vumatel came to install my fibre (7 weeks later due to Vodacom's mismanagement of the entire process), I was told by the installer that he has been installing multiple fibre units in my complex. Obviously Vodacom is doing something wrong if they keep on telling me that fibre is not live in my area? I have always preferred Vodacom as my service provider and honestly did not expect the bad service that I was dealt with which is very frustrating. I would not recommend getting fibre with Vodacom.