EZ
Eckart Z
1 reviews | Active since Oct 2010
03 Jan 2026, 09:09
Vodacom fibre services not to be trusted
Be aware of Vodacom fibre services, not to be used as they cant be trusted. I cancelled my line on their on-line portal on 30 November 2025. The system electronically confirmed my cancellation on 30 November. But the manual process took Vodacom another day on their own manual backend, so now they want to roll over my service by another full month. This is unacceptable, how can a so called leading technology company treat customers, that have been a loyal client on various of their services for over 30 years?
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Replies (1)Vodacom's replyOfficial
03 Jan 2026, 10:04 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply03 Jan 2026, 10:04
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
