Vodacom Fibre services is pathetic

I app**** for a fibre contract on 11 May 2018 . The infrastructure was then installed in my house on 4 June 2018 by Metrofibre. At this point I was informed that Vodacom will contact me within 48 hours to have the router installed. However when I was not contacted by 11 June 2018 I contacted Vodacom to check when they will be installing my router. I was then told that my request would be escalated to the manager and provided with a service request number. I did not hear from Vodacom after that and decided to call in on 4 July 2018 to check the progress. I was again told at this point that the matter would be escalated to management. Having waited almost 2 months with no delivery of any service, I decided to cancel my sales order on 4 July 2018. I have not heard from Vodacom on the cancellation of my sales order. I now phone Vodacom fibre everyday to establish the progress on my cancellation but none can ever be provided. I have even approached another service provider for fiber service but this process has been halted until Vodacom cancel my sales order. The only reason I am posting today is so that I can advise people to rather choose another internet service provider for fibre services because Vodacom service is non-existent.