Vodacom Fibre services

The only good experience I had with Vodacom was with one of their consultants Khaditja - who was quite thorough with the application process. I appreciated that. However, their turnaround time on delivery is **********. I ordered the Fibre on 2 August 2023, their interim connectivity has not arrived on 16 August 2023. Their competitors Netstream, Afrihost and vox are without a doubt on a 30-50% greater margin on time of delivery than them. Notwithstanding their terrible communication. As Vodacom's customer it is your duty to follow up on each and every steos update of the process, not Vodacom's. Another buyer factor that your competitors are on a 30-45% margin greater than Vodacom Fibre. Vodacom has failed to provide their buyer differentiators & their value for the price that I'm paying. This has been an appalling experience. Consider eliminating Fibre services as a product offering.