Vodacom fibre services are very disappointing

I raised an incident on the 211/02/2023 at 15:38, it was found that my CPE was down. My Wi-Fi is still not up 15 hours later. It is unacceptable that your SLA to fix a remote issue takes this long! I work from home and this is affecting my productivity. And this is not the first time this happens, I would have assumed you strive to improve your services overtime but it is still very poor. Service request number is SR***