Vodacom fibre services are pathetic!!!

I’ve been sold a fibre package sometime in Nov 2021 and the agent Samantha (***) advised that as soon as fibre goes live in our area,(which went live on 1st December), Vodacom will automatically pick it up and contact us further with the next steps. THAT DID NOT HAPPEN! I waited almost a with no call from Vodacom after we went live until I had to make the call to Vodacom on 7th December to advise them that our fibre is live in our area so what’s the next step! I was advised that a technician would come on site. AGAIN! THAT DID NOT HAPPEN! I Called again on the 9th December for follow up! And was told within 48 hours someone would contact me ***-400822. AGAIN! THAT DID NOT HAPPEN! I called again on 14th December for a follow up! Consultants were telling me they are busy with it but we have not been receiving any comms. I was so fed up I requested to speak to someone higher! I was handed over to Justin the Resolution officer who made me wait on the line for a while while he contacted Metro fibre and ordered the ONT BOX for us to get installed. Justin gave me his number so that I can deal with him directly in resolving this issue. Eventually a guy came on site on 17th December with the box to install but there was no connectivity! I had to wait for Monday for the installation to be complete but still no connectivity. Email was received that service is now active.I sent a message to Justin to find out what’s the issue and he said he would check to see if if it’s fully installed and get back to me. HE DID NOT DO THAT! I sent him a message on 21st December and he chose to read my message and not respond to it! I sent him a screen shot of the email but seems like he has blocked me on Whatsapp now! I tried calling him but he is not taking my calls yet he’s suppose to be the Resolution officer until I’m fully up and running!! I called in to the contact centre 21st December since Justin wasn’t of any help thereafter, and was given a *** that a technician would call me within 24 hours because there is no connectivity, after the consultant made me troubleshoot the router and ONT box with no success! It’s now the 22nd December (yet we went live in our area on 1st December) and no joy in getting us connected as Vodacom had advised it would be a smooth process! LIES! LIES! LIES! VODACOM SERVICE IS PATHETIC! I need a resolution ASAP before I cancel this whole contract with VODACOM!!