DN
Dinah N
1 reviews | Active since Dec 2020
07 Dec 2020, 16:29
Vodacom Fibre Services
I am highly disappointed in Vodacom Fibre Services. I am a new user and recently app**** for a fibre activation. There was already a fibre line installed.After connecting my router the only thing required was activation of the service.What was suppose to take 24hrs is still,after more than a week not activated!I get no reply from Vodacom and every time I phone the assistant only apologise and tells me it will take 24hrs. I am at my wit's end now!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Dec 2020, 07:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Dec 2020, 07:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DN
Dinah N's updateReviewer Update
10 Dec 2020, 13:52Vodacom POOR FIBRE SERVICE
I recently decided to get a fibre connection through Vodacom…HOW DISSAPPOINTING!
I have been a Vodacom customer for many years but FIBRE, I absolutely regret my choice.
On Nov 27, 2020 I have phoned customer services (***) to activate a Fibre connection. I have already been supp**** with a router (Order SO***)
A very friendly, and helpful, (so I thought) assistant, assisted me and guaranteed me that my services would be activated within 24hrs. I regret giving him a 10/10 service rating.
On Saturday 28 November I phoned to follow up activation just to find activations are not done over weekends.
On Monday, 30 November, I phoned again, just to find out this very friendly and (not) helpful assistant NEVER logged my activation request.
The request was logged on Monday 30 November (sr***)
Ever since Monday, 30 November I have phoned every single day, each and every assistant only apologises and told me it will take 24hrs for activation.
It is now 10 December and STILL NO ACTIVATION!
Two ticket numbers have been generated, mails are being send back and forth however, NO feedback from Vodacom to me regarding what is going on and why the hold up on this activation. (ISP 257118 AND ISP 251947)
I have phoned Vumatel numerous times directly, just to hear that the line is open and available and just need configuration on my name.
I am utterly disappointed in Vodacom Fibre Service and will not recommend it to anyone! It feels that they really do not care about the customer on the other side of the line, to them it is just another number. NO CUSTOMER SERVICE.
If this is not sorted and the line activated by the end of today, 10 December I would wish to cancel the entire request and will look for another service provider.
I am very disappointed!
I recently decided to get a fibre connection through Vodacom…HOW DISSAPPOINTING!
I have been a Vodacom customer for many years but FIBRE, I absolutely regret my choice.
On Nov 27, 2020 I have phoned customer services (***) to activate a Fibre connection. I have already been supp**** with a router (Order SO***)
A very friendly, and helpful, (so I thought) assistant, assisted me and guaranteed me that my services would be activated within 24hrs. I regret giving him a 10/10 service rating.
On Saturday 28 November I phoned to follow up activation just to find activations are not done over weekends.
On Monday, 30 November, I phoned again, just to find out this very friendly and (not) helpful assistant NEVER logged my activation request.
The request was logged on Monday 30 November (sr***)
Ever since Monday, 30 November I have phoned every single day, each and every assistant only apologises and told me it will take 24hrs for activation.
It is now 10 December and STILL NO ACTIVATION!
Two ticket numbers have been generated, mails are being send back and forth however, NO feedback from Vodacom to me regarding what is going on and why the hold up on this activation. (ISP 257118 AND ISP 251947)
I have phoned Vumatel numerous times directly, just to hear that the line is open and available and just need configuration on my name.
I am utterly disappointed in Vodacom Fibre Service and will not recommend it to anyone! It feels that they really do not care about the customer on the other side of the line, to them it is just another number. NO CUSTOMER SERVICE.
If this is not sorted and the line activated by the end of today, 10 December I would wish to cancel the entire request and will look for another service provider.
I am very disappointed!
DN
Dinah N's update10 Dec 2020, 13:52
Reviewer Update
Vodacom POOR FIBRE SERVICE
I recently decided to get a fibre connection through Vodacom…HOW DISSAPPOINTING!
I have been a Vodacom customer for many years but FIBRE, I absolutely regret my choice.
On Nov 27, 2020 I have phoned customer services (***) to activate a Fibre connection. I have already been supp**** with a router (Order SO***)
A very friendly, and helpful, (so I thought) assistant, assisted me and guaranteed me that my services would be activated within 24hrs. I regret giving him a 10/10 service rating.
On Saturday 28 November I phoned to follow up activation just to find activations are not done over weekends.
On Monday, 30 November, I phoned again, just to find out this very friendly and (not) helpful assistant NEVER logged my activation request.
The request was logged on Monday 30 November (sr***)
Ever since Monday, 30 November I have phoned every single day, each and every assistant only apologises and told me it will take 24hrs for activation.
It is now 10 December and STILL NO ACTIVATION!
Two ticket numbers have been generated, mails are being send back and forth however, NO feedback from Vodacom to me regarding what is going on and why the hold up on this activation. (ISP 257118 AND ISP 251947)
I have phoned Vumatel numerous times directly, just to hear that the line is open and available and just need configuration on my name.
I am utterly disappointed in Vodacom Fibre Service and will not recommend it to anyone! It feels that they really do not care about the customer on the other side of the line, to them it is just another number. NO CUSTOMER SERVICE.
If this is not sorted and the line activated by the end of today, 10 December I would wish to cancel the entire request and will look for another service provider.
I am very disappointed!
I recently decided to get a fibre connection through Vodacom…HOW DISSAPPOINTING!
I have been a Vodacom customer for many years but FIBRE, I absolutely regret my choice.
On Nov 27, 2020 I have phoned customer services (***) to activate a Fibre connection. I have already been supp**** with a router (Order SO***)
A very friendly, and helpful, (so I thought) assistant, assisted me and guaranteed me that my services would be activated within 24hrs. I regret giving him a 10/10 service rating.
On Saturday 28 November I phoned to follow up activation just to find activations are not done over weekends.
On Monday, 30 November, I phoned again, just to find out this very friendly and (not) helpful assistant NEVER logged my activation request.
The request was logged on Monday 30 November (sr***)
Ever since Monday, 30 November I have phoned every single day, each and every assistant only apologises and told me it will take 24hrs for activation.
It is now 10 December and STILL NO ACTIVATION!
Two ticket numbers have been generated, mails are being send back and forth however, NO feedback from Vodacom to me regarding what is going on and why the hold up on this activation. (ISP 257118 AND ISP 251947)
I have phoned Vumatel numerous times directly, just to hear that the line is open and available and just need configuration on my name.
I am utterly disappointed in Vodacom Fibre Service and will not recommend it to anyone! It feels that they really do not care about the customer on the other side of the line, to them it is just another number. NO CUSTOMER SERVICE.
If this is not sorted and the line activated by the end of today, 10 December I would wish to cancel the entire request and will look for another service provider.
I am very disappointed!