CV
Chantell V
1 reviews | Active since Aug 2020
10 Nov 2021, 10:08
VODACOM FIBRE SERVICE UTTERLY DISGUESTED.
I logged a ticket on the 5th Oct todaye Vodacom Fibre is totally and utterly useless. The technician that has this service request # SR*** YOU ARE UTTERLY AND TOTALLY USELESS, *********** TO DO YOUR JOB.....
SINCE I LOGGED THIS REQUEST I HAVE MADE 12 CALLS AND ALL I HEAR IS I'M SO SORRY AND UNDERSTAND YOUR FRUSTRATION🤬🤬🤬🤬🤬
HOWEVER ACCORDING TO VODACOM SYSTEM I HAVE I LY MADE 5 CALLS.
VODACOM YOU NEED TO PULL YOUR FINGER OUT OF YOUR #%* AND START PROVIDING THE SERVICE THAT YOU ADVERTISE.....
I WOULD NOT RECOMMEND YOU TO ANYONE. VERY QUICK TO SEND INVOICE AND STATEMENTS FOR MONEY BUT CAN'T SORT OUT A SIMPLE SERVICE REQUEST. ALL YOU HAD TO DO IS RENEW AN IP LEASE.... WHICH WAS ADVISE TO ME BY VUMA NOT EVEN YOUR OWN STAFF TOLD ME...
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Nov 2021, 11:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2021, 11:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CV
Chantell V's updateReviewer Update
10 Nov 2021, 11:39WOW,
PLEASE TELL ME WHAT YOUR CONSULTANT IS GOING TO DO????? IF THIS COULDN'T BE SORTED OUT AFTER 12 CALLS TO VODACOM AND 2 CALLS FROM VODACOM????? (TELL ME THAT THEY ARE SORRY AND THAT THEY UNDERSTAND MY FRUSTRATION?????)
I'M NOT INTERESTED IN THE REHERSED LINES.
I WANT TO KNOW WHAT ACTION IS GOING TO BE TAKEN?
WHO IS GOING TO REIMBURSE ME FOR ALL THE COSTS OF CALLS AND DATA USED TO SORT OUT SOMETHING THAT COULD HAVE BEEN DONE IN 10 MINS????
COMPLAINTS LUKE THIS SHOULD BE DEALT WITH BY MANAGERS NOT CONSULTANTS....
PLEASE ALSO NOTE THAT VODACOM WILL CREDIT MY ACCOUNT FOR THE TIME THAT I HAVE NOT HAD USE OF THIS SERVICE....... CAN'T PAY FOR A SERVICE THAT YOU DON'T RECEIVE....
😡😡
PLEASE TELL ME WHAT YOUR CONSULTANT IS GOING TO DO????? IF THIS COULDN'T BE SORTED OUT AFTER 12 CALLS TO VODACOM AND 2 CALLS FROM VODACOM????? (TELL ME THAT THEY ARE SORRY AND THAT THEY UNDERSTAND MY FRUSTRATION?????)
I'M NOT INTERESTED IN THE REHERSED LINES.
I WANT TO KNOW WHAT ACTION IS GOING TO BE TAKEN?
WHO IS GOING TO REIMBURSE ME FOR ALL THE COSTS OF CALLS AND DATA USED TO SORT OUT SOMETHING THAT COULD HAVE BEEN DONE IN 10 MINS????
COMPLAINTS LUKE THIS SHOULD BE DEALT WITH BY MANAGERS NOT CONSULTANTS....
PLEASE ALSO NOTE THAT VODACOM WILL CREDIT MY ACCOUNT FOR THE TIME THAT I HAVE NOT HAD USE OF THIS SERVICE....... CAN'T PAY FOR A SERVICE THAT YOU DON'T RECEIVE....
😡😡
CV
Chantell V's update10 Nov 2021, 11:39
Reviewer Update
WOW,
PLEASE TELL ME WHAT YOUR CONSULTANT IS GOING TO DO????? IF THIS COULDN'T BE SORTED OUT AFTER 12 CALLS TO VODACOM AND 2 CALLS FROM VODACOM????? (TELL ME THAT THEY ARE SORRY AND THAT THEY UNDERSTAND MY FRUSTRATION?????)
I'M NOT INTERESTED IN THE REHERSED LINES.
I WANT TO KNOW WHAT ACTION IS GOING TO BE TAKEN?
WHO IS GOING TO REIMBURSE ME FOR ALL THE COSTS OF CALLS AND DATA USED TO SORT OUT SOMETHING THAT COULD HAVE BEEN DONE IN 10 MINS????
COMPLAINTS LUKE THIS SHOULD BE DEALT WITH BY MANAGERS NOT CONSULTANTS....
PLEASE ALSO NOTE THAT VODACOM WILL CREDIT MY ACCOUNT FOR THE TIME THAT I HAVE NOT HAD USE OF THIS SERVICE....... CAN'T PAY FOR A SERVICE THAT YOU DON'T RECEIVE....
😡😡
PLEASE TELL ME WHAT YOUR CONSULTANT IS GOING TO DO????? IF THIS COULDN'T BE SORTED OUT AFTER 12 CALLS TO VODACOM AND 2 CALLS FROM VODACOM????? (TELL ME THAT THEY ARE SORRY AND THAT THEY UNDERSTAND MY FRUSTRATION?????)
I'M NOT INTERESTED IN THE REHERSED LINES.
I WANT TO KNOW WHAT ACTION IS GOING TO BE TAKEN?
WHO IS GOING TO REIMBURSE ME FOR ALL THE COSTS OF CALLS AND DATA USED TO SORT OUT SOMETHING THAT COULD HAVE BEEN DONE IN 10 MINS????
COMPLAINTS LUKE THIS SHOULD BE DEALT WITH BY MANAGERS NOT CONSULTANTS....
PLEASE ALSO NOTE THAT VODACOM WILL CREDIT MY ACCOUNT FOR THE TIME THAT I HAVE NOT HAD USE OF THIS SERVICE....... CAN'T PAY FOR A SERVICE THAT YOU DON'T RECEIVE....
😡😡
CV
Chantell V's updateReviewer Update
11 Nov 2021, 11:40UPDATE FROM MY COMPLAINT YESTERDAY THE CONSULTANT THAT CONTACTED ME STILL HASN'T GOTTEN BACK TO ME🤬🤬🤬🤬🤬
I HAVE NOW CALLED @ 9:58 AGAIN SPEAKING TO JUDITH, REQUESTED TO SPEAK TO A MANAGER, AND GOT THE TEAM LEADER THABO, I ASKED HIM TO SPEAK TO THE MANAGER, I WAS INFORMED THAT THEY DON'T HAVE A MANAGER AS SHE IS WORKING FROM HOME.... 🤦♀️🤦♀️I WAS THEN PUT ON HOLD AFTER 14MINS 23SEC, AFTER BRING ON HOLD 2 MINS, I WAS TOLD THAT THEY ARE ESCALATING IT TO THE SERVICE TECH TO FIND OUT HOW LONG IT'S GOING TO TAKE (6 DAYS THUS FAR). I WAS PUT ON HOLD AGAIN 16 MINS 23SEC INTO THE CALL. 35MINS 38SEC THABO CAME BACK TO TELL ME THEY ARE STILL BUSY WITH IT, HE DID OFFER TO CALL ME BACK WHICH I DECLINED (AS I'M STILL WAITING FOR ALL THE OTHER PEOPLE TO CALL ME BACK STILL) SO HE SAID IF I WANT TO HOLD THEN THAT'S FINE CARRY ON HOLDING. SO I WAS PUT BACK ON HOLD.... 42MINS 14 SEC, THABO CAME BACK AND SAID THAT THEY HAVE DONE OR ARE BUSY DOING IT AND THAT I MUST GIVE IT AN HOUR.HE ADVISE THAT HE WILL CALL ME BACK AT 11:30.
THIS CALL TOOK 44 MINUTES🤦♀️🤬😡🤷♀️
IT'S 11:39 PROVEN FACT THAT VODACOM DOESN'T STAND BY THIER WORD.... NO CALL BACK FROM TEAM LEADER THABO..... 🤬🤬🤬🤬🤬🤬🤬🤬
I HAVE NOW CALLED @ 9:58 AGAIN SPEAKING TO JUDITH, REQUESTED TO SPEAK TO A MANAGER, AND GOT THE TEAM LEADER THABO, I ASKED HIM TO SPEAK TO THE MANAGER, I WAS INFORMED THAT THEY DON'T HAVE A MANAGER AS SHE IS WORKING FROM HOME.... 🤦♀️🤦♀️I WAS THEN PUT ON HOLD AFTER 14MINS 23SEC, AFTER BRING ON HOLD 2 MINS, I WAS TOLD THAT THEY ARE ESCALATING IT TO THE SERVICE TECH TO FIND OUT HOW LONG IT'S GOING TO TAKE (6 DAYS THUS FAR). I WAS PUT ON HOLD AGAIN 16 MINS 23SEC INTO THE CALL. 35MINS 38SEC THABO CAME BACK TO TELL ME THEY ARE STILL BUSY WITH IT, HE DID OFFER TO CALL ME BACK WHICH I DECLINED (AS I'M STILL WAITING FOR ALL THE OTHER PEOPLE TO CALL ME BACK STILL) SO HE SAID IF I WANT TO HOLD THEN THAT'S FINE CARRY ON HOLDING. SO I WAS PUT BACK ON HOLD.... 42MINS 14 SEC, THABO CAME BACK AND SAID THAT THEY HAVE DONE OR ARE BUSY DOING IT AND THAT I MUST GIVE IT AN HOUR.HE ADVISE THAT HE WILL CALL ME BACK AT 11:30.
THIS CALL TOOK 44 MINUTES🤦♀️🤬😡🤷♀️
IT'S 11:39 PROVEN FACT THAT VODACOM DOESN'T STAND BY THIER WORD.... NO CALL BACK FROM TEAM LEADER THABO..... 🤬🤬🤬🤬🤬🤬🤬🤬
CV
Chantell V's update11 Nov 2021, 11:40
Reviewer Update
UPDATE FROM MY COMPLAINT YESTERDAY THE CONSULTANT THAT CONTACTED ME STILL HASN'T GOTTEN BACK TO ME🤬🤬🤬🤬🤬
I HAVE NOW CALLED @ 9:58 AGAIN SPEAKING TO JUDITH, REQUESTED TO SPEAK TO A MANAGER, AND GOT THE TEAM LEADER THABO, I ASKED HIM TO SPEAK TO THE MANAGER, I WAS INFORMED THAT THEY DON'T HAVE A MANAGER AS SHE IS WORKING FROM HOME.... 🤦♀️🤦♀️I WAS THEN PUT ON HOLD AFTER 14MINS 23SEC, AFTER BRING ON HOLD 2 MINS, I WAS TOLD THAT THEY ARE ESCALATING IT TO THE SERVICE TECH TO FIND OUT HOW LONG IT'S GOING TO TAKE (6 DAYS THUS FAR). I WAS PUT ON HOLD AGAIN 16 MINS 23SEC INTO THE CALL. 35MINS 38SEC THABO CAME BACK TO TELL ME THEY ARE STILL BUSY WITH IT, HE DID OFFER TO CALL ME BACK WHICH I DECLINED (AS I'M STILL WAITING FOR ALL THE OTHER PEOPLE TO CALL ME BACK STILL) SO HE SAID IF I WANT TO HOLD THEN THAT'S FINE CARRY ON HOLDING. SO I WAS PUT BACK ON HOLD.... 42MINS 14 SEC, THABO CAME BACK AND SAID THAT THEY HAVE DONE OR ARE BUSY DOING IT AND THAT I MUST GIVE IT AN HOUR.HE ADVISE THAT HE WILL CALL ME BACK AT 11:30.
THIS CALL TOOK 44 MINUTES🤦♀️🤬😡🤷♀️
IT'S 11:39 PROVEN FACT THAT VODACOM DOESN'T STAND BY THIER WORD.... NO CALL BACK FROM TEAM LEADER THABO..... 🤬🤬🤬🤬🤬🤬🤬🤬
I HAVE NOW CALLED @ 9:58 AGAIN SPEAKING TO JUDITH, REQUESTED TO SPEAK TO A MANAGER, AND GOT THE TEAM LEADER THABO, I ASKED HIM TO SPEAK TO THE MANAGER, I WAS INFORMED THAT THEY DON'T HAVE A MANAGER AS SHE IS WORKING FROM HOME.... 🤦♀️🤦♀️I WAS THEN PUT ON HOLD AFTER 14MINS 23SEC, AFTER BRING ON HOLD 2 MINS, I WAS TOLD THAT THEY ARE ESCALATING IT TO THE SERVICE TECH TO FIND OUT HOW LONG IT'S GOING TO TAKE (6 DAYS THUS FAR). I WAS PUT ON HOLD AGAIN 16 MINS 23SEC INTO THE CALL. 35MINS 38SEC THABO CAME BACK TO TELL ME THEY ARE STILL BUSY WITH IT, HE DID OFFER TO CALL ME BACK WHICH I DECLINED (AS I'M STILL WAITING FOR ALL THE OTHER PEOPLE TO CALL ME BACK STILL) SO HE SAID IF I WANT TO HOLD THEN THAT'S FINE CARRY ON HOLDING. SO I WAS PUT BACK ON HOLD.... 42MINS 14 SEC, THABO CAME BACK AND SAID THAT THEY HAVE DONE OR ARE BUSY DOING IT AND THAT I MUST GIVE IT AN HOUR.HE ADVISE THAT HE WILL CALL ME BACK AT 11:30.
THIS CALL TOOK 44 MINUTES🤦♀️🤬😡🤷♀️
IT'S 11:39 PROVEN FACT THAT VODACOM DOESN'T STAND BY THIER WORD.... NO CALL BACK FROM TEAM LEADER THABO..... 🤬🤬🤬🤬🤬🤬🤬🤬