Vodacom fibre service useless!

I am extremely dissapointed in Vodaom's service. Our fibre at home has been down for more than 3 weeks. I have been phoning customer service so many times, but the only thing they say to you is that your fault has been escalated. No one can tell you when a technician will come and fix it, or give you a timeline for when someone will help you. We received better service from Telkom when we still had a line with them. In the meantime we bought a Mobile data router on contract from Vodacom, but it is so frustrating to use, as the signal is not stable in Secunda at all. We are at the point where we are thinking of moving all of our Vodacom contracts to another service provider as Vodacom does not seem to be interested in helping there customers!!!!