Vodacom Fibre Service terrible

Vodacom fibre service is really dismal from the start I have had issues it took 3 weeks to install my fibre after following up several times. This time around I ask for a simple line upgrade and they have not gotten back to me in 3 weeks. Other service providers have upgraded my line within a matter of minutes.

Their operators are useless as all they do is give you service request numbers.