Vodacom Fibre Service Terrible!!!

My fibre went offline on Friday, I logged onto Vodacom app and logged a service request to restore the internet. Come Monday I called the call center ***, to ask for an update, the agent tells me I should not have logged the call on the app as it's best to call in as it give them more details, which I then did supply on the call with the agent. Nothing was done to restore the line. Tuesday comes along I call again, they inform me that its not a fault on Vodacom side its with Vumatel and there is not estimated date to return the line. Wednesday I call to follow up on how far Vodacom has come with Vumatel, then the agent tells me that there is no record of such info. I ask them if I can get access to the call from previous day, then the agent got upset with me? Can you believe! Thursday the matter was escalated to a resolutions officer, Friday the resolutions officer is ignoring my email replies. Friday late afternoon I call again to call center wanting to talk to resolutions officer, agent tells me that there is no info on my service request, and only offers me help by saying he will email the resolutions officer who's name I gave. Friday to Friday no internet, can't work from home, no end in sight don't know what to do next. Vodacom fibre service is terrible and unacceptable, STAY AWAY