Vodacom Fibre Service terrible

Vodacom fibre service terrible. Came across from Telkom because of poor service, but so far not much better with Vodacom. Fibre down since 9 Feb, logged a service request on 10 Feb. 4 Calls to the fibre support line, one call to the customer care line, even speaking to a manager at customer care and still nothing. Not even any feedback on the service request. Think twice before moving! Scary thought, but Telkom was actually better.