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ZK
Zahnri K

1 reviews | Active since Jan 2020

12 Dec 2023, 19:36

Vodacom Fibre Service Sucks!!!

If I could give zero stars I would've. Our Fibre in the Florida, JHB area has been down for two days now. I have three vodacom cell phones and the network has been non existent. Called the call centre numerous times and still not update and definitely no solution. They keep telling me to unplug cables and plug it back in - like really??

Working from home is such a mission when you are not receiving the service you're paying for. Do not opt for Vodacom Fibre! When it works, it's great. But when it's down - it never gets resolved.

Here's my reference number should this service rant actually be recognized.

1. SR ***

0
Replies (2)
Vodacom
Vodacom's reply13 Dec 2023, 07:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
ZK
Zahnri K's update13 Dec 2023, 10:30
Reviewer Update
  1. Spoke to Vodacom on Monday (11/12/2023) around 10am - they said they would log a ticket with OpenServe and the turn around time is 24 hours.
  2. Called again on Tuesday (12/12/2023) with no call and no feedback from Vodacom. They advised that the matter is being investigate.
  3. Called again today (13/12/2023) at around 8am - and the consultant advised that Vodacom incorrectly assigned the ticket on Monday and that it has only been assigned to Openserve the previous evening at 6pm. Now advising that the turnaround time is 48 hours. She promised to call me back.
  4. Called again at 10:20am as I have no received feedback and a new consultant, Noni, advised that they emailed Openserve for an investigation into the mater and that they are awaiting feedback.
  5. I asked them to call OpenServe and escalate the matter as they have already passed the turnaround time given to me on Monday - requesting that a technician come out and sort out the issue. She advised that is not the process. Which is funny, because the process promises a 24 hour turn around time and I am still waiting 3 days later.
  6. Asked to speak to a manager - and again, we wait. Because what can I do?

    I've never experience such service in my life. We have multiple contracts with Vodacom and I will be cancelling each and every one of them!