Vodacom fibre service sucks!

I have Vodacom fibre at my house. I was not getting the speed promised so I was happy when I was called and told that I would be upgraded to 200mps. The technician arrived at 17:30 (not 16:30 as agreed) and installed the new router. He could not get the internet to connect despite the router connecting. (Bear in mind internet was working before the new installation). He then left saying that he will phone me when internet is connected. He did not call me. I had to call him and despite several discussions (very irate from my side), still no internet. This was Friday. So no TV, no internet, zip. He kept saying it’s working on their side implying that I must have done something on my side. Well that is BS since he did the #%^*! installation. Sick and tired of this…