Vodacom Fibre service SUCKS

I am very disappointed in Vodacom Fibre service and their field technicians, Prince and Awezi were their names. I’m also very disappointed with two of the call center consultants, I can’t remember their names… It’s taken 12days to get my fibre connection restored, 12 Füċking days🤬 And now I have to pay for a full month’s service? On the 25th of Jan my service went down, I phoned the call center, the guy I spoke to says the whole area is down and technician are working on the problem, he gave me his cellphone number, said I should contact him the following day if my service was not restored… I tried, phone calls, text messages, WhatsApp messages, all of them ignored 🤬 The 26th Jan I called the call center to log the fault, spoke to another useless, *********** agent, after going through the whole procedure he DIDNT even log the Service Request 🤬 I eventually log one myself using the Vodacom App.. Finally Wednesday 31st Jan *********** Price and Awezi came to my house, there was a debate that I didn’t answer my phone, that was ONCE and they keep using it as an excuse, call centre lady phoned me, I gave her my moms phone number because she’s at home. They speak to my mom, they get access to the house in the middle of Loadshedding. They tell my mom they can’t fix the connection because there’s no electricity, they promised to come back the following day. GUESS WHAT? they didn’t🤬I also have their cellphone number, I also was completely ignored, texts, WhatsApps and phone calls 🤬 After logging this faulty five times the two useless technician arrive today, 6th Feb. They restored the line but didn’t bother to make sure the internet was working. They didn’t ask my mother if she can go online, they just füċked off.. Now my mother is an 80year old, disabled, bedridden woman, she can’t walk she’s connected to an oxygen machine most of the day. The only entertainment she has is streaming, she could not enjoy any of her viewing for 12days🤬 She told me the technicians left but the internet is still not working, I told her there’s nothing I can do until I get home from work.. I walk into the lounge and guess what, the router was off🤬 If these two ****hole technicians bothered to check they would have realised with them fiddling with wires the router plug pulled out🤬 I am absolutely beside myself with the poor level of service I received from Vodacom… APPALLED! 12days🤬🤬🤬🤬🤬🤬🤬🤬