Vodacom Fibre service should get 0/100

I opened a service request on the 9th of April 2022 for our fibre line that is down. I have been phoning Vodacom Fibre daily at least once a day to resolve this even twice a day. Till today the 1st of May they have not even had the decency to return my calls or send a technician to resolve this. I have had at least 18 consultants and line managers promising me that they will resolve or come back to me with a solution or feedback but only once this has happened. Only problem with the once was that the technician was going on end of shift at 8 pm and would return my call after the 27th holiday. This also did not happen. Vodacom Fibre is on par now with guys like Webafrica. I am absolutely appalled by their service and work ethic.