Vodacom Fibre Service SHOCKING!!!!!

I app**** for Fibre with vodacom at the end of November 2019, when they were installing the fibre lines in our street a consultant came around. That same week I went into a store and saw the PS4 and TV deal with the fibre line. The consultant assured me that he would cancel the original deal and I could take out this new deal. After weeks and weeks of following up my first deal was cancelled and the second deal was placed. A few weeks later i received a message from RAM saying they are delivering my package. Delivery came and it was the wifi router, no tv, no playstation. When following up in early Jan i was told that they had no stock of the tv and playstation and will deliver as soon as stock is received. The next week i receive an sms saying a package is on it way, only for another router to be delivered to my house. On calling i was advised that the first order was only cancelled after the router was dispatched. Be that as it may, the router was returned end of Jan 2020. Since then i have been calling to find out about the status of my order. Every week i call and i get told a different story. I was told that the delivery of the tv and ps4 failed, but RAM never received the items, so how can it fail if nothing was ever sent? All the consultants i dealt with advised that its in the hands of the warehouse manager Taukane. No feedback has been received by this manager. Not to even mention that the router has not been installed yet and no news from vodacom as to when this installation will happen, they cannot even give me a date. I am sooooo frustrated. As I am typing this i am on hold trying to get through to the call centre for 30mins already. Please can someone assist me, i am at my wits end!!!!