Vodacom Fibre Service Review

Vodacom Fibre has been an extremely disappointing experience. My fibre service went down on 9 January, and from that day I have been without internet. To make matters worse, I was unable to log a fault on the VodaPay app when the issue first occurred. I then called customer support, but despite multiple follow-ups, nothing was resolved. When the app finally allowed me to log issues, I logged three separate tickets, yet to date (2 February) I have received no feedback, no updates, and no service restoration. For a company as large as Vodacom, this level of service is unacceptable. Over three weeks without fibre, no communication, and no accountability shows a complete lack of customer care. Customers should not have to chase endlessly for a basic service they are paying for. This experience has proven Vodacom Fibre to be unreliable, poorly managed, and frustrating to deal with. I would not recommend their fibre service to anyone who values support and responsiveness.