Vodacom - Fibre - Service non existent

Have been a client with Vodacom for 5 years. Sold our property and bought a new place. We contacted Vodacom to assist - It was advised we cancel the fibre contract and reopen a new contract at our new home. We cancelled the contract and sent everything through to create a new contract / sales order + was told we would receive our router within 3-5days. ***. When it got to the next week we contacted Vodacom and there was no sales order or new contract loaded. We had to redo everything with the hope that it will be actioned now and we will have fibre soon as this has a direct impact on us as we are working from home.

Mfundo - *** the second or 3rd person we are dealing with then said we will have our router within 3-5days and again this did not happen. We are still without our fibre. They were not sure at first what was going on and it seems to them that the previous contract was also not cancelled which was debited and we have reversed the payment.

Tried to call again - nothing we can do we need to create a new sales order. I just don't understand how *********** / rude / careless your team is as not one person can see this through and make sure it gets sorted but also there is just no communication with us - your client. We are just left in the dark.