SP
Sharon P
1 reviews | Active since Dec 2018
13 Aug 2022, 13:32
Vodacom - Fibre Service, no service
1 Star selected because there is no option to select no stars. I logged a call on the 11th of August for no fiber connection, when requesting feedback, their favorite saying is we have 24 to 48 hours SLA. They then escalated to Vumatel and now try to tell me that they have a SLA of 24 to 48 hours with Vumatel. So, does that mean that I should not expect to follow up before I have had no service for 4 days
This is unacceptable service! Do you think I will get a refund for the days I have had no service? Of course not, why would they do that????
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Vodacom's replyOfficial
13 Aug 2022, 13:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Aug 2022, 13:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team