Vodacom Fibre service nightmare

I registered with vodacom to get Fibre installation,the guy that was assisting me would call me several times for details and to process my order. When the order was proceed and payment pending It was difficult to get installation. I got an email that my order was processed and when I called to inquired about the installation which was free on the package I got the run around and was told to make my own arrange me. At the time we were communication via what'sapp with the service provider. When I text to inquire about installation my messages were ignore and my calls rejected. I called vodacom customer line and was told to arrange with the installation people. Was not notified about when my order will be delivered and recieved a call from the delivery guys telling me they have left my order with the security guards at the complex and I was not even expecting a delivery. The guys from vodacom(Menzi) told me that the installation happens at anytime even after hours and on weekends after I had specified that I only knock off at 16h30.when I communicated with the installation company I was told that my service provider gave me the wrong information because they don't do installation past 14h30.now I'm stuck with a package from vodacom don't even know what to do with it but on my account with vodacom it shows that the debit order for the fibre is pending. I spoke to another lady today and she told me it's only been 4days since my ordered was processed and that it can take a couple of days and this is the information I didn't get prior. The lady I called yesterday she said she was on a conference call with the installation company and they said I should expect a call yesterday to arrange for installation.