Vodacom fibre service is useless.

We have a fibre contract with vodacom and since the 10th of May our fibre wasn't working, they then sent out a technician from open serve who came out on the 13th of May, and then determined that the router was no longer working. On the 14th of May I renewed my contract with vodacom , which meant that my warranty was extended on a router, so they said that they would send me a replacement. It has now been 3 weeks, and I am still waiting for a router. This is after numerous calls and emails. Everytime they just say request opened and then again I got an email saying request closed. I have been paying for my fibre, and not getting any use from it. This is the most appalling service ever. I wouldn't recommend vodacom fibre to anyone.