VODACOM FIBRE SERVICE IS USELESS

Extremely upset, logged a call due to FIBRE not working, fully understand that I am not the only Client of Vodacom Fibre, logged a Ticket, and was told turn around time is 24 - 48 hours. been a loyal customer for more than 10 years, a week later and no call from Level 2 support, i have phoned in 9 times in the last 4 days, and EVERY SINGLE TIME, i get told i will mail my Team leader and someone will call you, and NOTHING happens, the excuse is COVID and everyone is working from home, and i do understand that, but commit to your JOB and your clients, i will be moving providers due to this PATHETIC service