Vodacom fibre service is the worst!!!

Vodacom has been good till a certain point... They have recently been givin bad service for their fibre connection.. I booked a relocation what is 2 months ago now and they still have not done anything about it. I call almost daily and they always have some story or the agent assisting or trying to assist does not know what it is you are talking about. They have since sent an interim LTE which works like **** especially for a work from home setting like mine and this is affecting my work.. I have called them twice today and as usual they tell u some story and promise to call u back but that does not happen. Funny thing is they take their payments as per norm and if you don't pay they come after u. It's boarder line appalling. It's like they are running a **** of sorts.