Vodacom fibre service is terrible

I never been so disappointed with vodacom fibre service until i decided to do a relocation to my new address . Firstly i called fibre service requesting relocation which they gave me order number on the 17th of May . After a week with no feedback, i called them and they told me my order is pending and the assistant informed me she has escalated the issue and after a week , no feedback, i called again same story everyday and nothing still. On the 20 of june i called again and still no success while im still paying every for service im not getting. Its a pitty that you call them and they cant even explain to you the issues all they say is they have escalated the issue, what kind of escalation takes full month with no feedback and yet they expect people to still pay every month while they cant do a very simple thing such as jst relocation . I hope you personnel from vodacom sees this and decide to assist cos im extremely frustrated with this.