Vodacom Fibre Service is shocking

I app**** for a Vodacom Fibre line on the 14th of August 2018 in the Dainfern area in Jhb. To my surprise by the 17th of August the contractor was at my house 2 hours early to physically install the fibre cable into my house. I thought what great service. When the line was in the installer confirmed they would log a call to have the line activated. Well, this is where the service turned horrible. It is now a week later and the fibre line has still not been activated. I called Monday the 20th and was assured that the service will be active within 24hours. Called Wednesday and was told the request was never logged and will be logged and escalated??? Phoned yesterday and I have now been on hold for 35min??? How is it possible to install a line within 2 days but 5 days later the line is still not activated???