Vodacom Fibre service is scary

Requested for interim LTE on my Fibre to the Home due to issues with Vumatel in July 2019. Then received only the router without the ****le and sim a month later. Requested for them to provide me with the ****le and sim (after 3 weeks of calling 4 times- being told that is being escalated to the manager) received the ****le and sim, then called in to activate sim card as it was not done automatically after 24 hours as per normal vodacom process. We are +-100 hours down the line and another 3 calls to vodacom (same story - escalated to the manager) and still no activation. So in essence 5 months to provide a simple a service and me still having no LTE/Fibre. Only christmas lights on the router that means nothing. Its really scary how service has deteriorated at Vodacom after being family customers for many many years.