Vodacom fibre service is poor

Since Wednesday afternoon I don't have any network connection on my fibre line. On Wednesday a service request was sent in to get it sorted. On Thursday I phoned, spoke to a lady by the name of Amanda. She informed me that the request is still pending and by the look of the timeline that they will restore my connection the very same day, but she'll follow up just in case. (High hopes I might add)

Friday came and I still have no network, this time I spoke to a guy who informed me that the request is still pending because it's a router problem and they'll reset it remotely. They will get it sorted out.

Saturday I spoke to a guy named lee-roy who informed me that they (the second line) are not working during weekends and that he can't do anything for me. He said that he will get his management to phone me to see if we can override it manually yet I haven't received any call

Today again I phoned in and my problem still is not sorted out, and that's after Vodacom already took the monthly payment ( for a service I can't use) and after I had to go and purchase additional data to get work done from home

To be honest, I'm thinking about cancelling the contract and get another service supplier at this stage.