Vodacom Fibre service is pathetic

Vodacom Sa your service delivery SUCKS.

if you ever want a Fibre solution these guys☝️☝️☝️ are not your best bet - heres why

17 September i place an order in store with a really helpful sales person in MOA Vodafone which happens quick and easy... great start

I was told that I could expect an email confirming everything... received

Vodacom: Dear Customer, Your Vodacom Fibre order SO*** has been approved. Further details have been sent to your email. For any queries, please call Vodacom Customer Care on ***. NoReply(2-LQ8UUW4).

a week later I call in as I've had no feedback from vodacom whatsoever as to the package delivery installation etc... I was told someone would call to deliver in 24 hrs

3days pass I call in again. this time the sales person follows up for me and I get told my order is still stuck at the warehouse and would be again contacted in 24 to 48hours regarding delivery

another week passes I get the sales person again to call in and track my order... the sales person now says that RAM Couriers Isando did not yet come to collect and a special request has been made i will again be contacted in 24 to 48 hours - again no call received!!

I go to the store on the 9th to cancell my contract.. the sales person pleads to give an extension and calls in a friend at HO to speed things up... I get told that I will get my order by the 12th

the 11th October... I call in again dir to lack of response... the sales person keeps me on line with escalations only to find out MY ORDER IS NON EXISTENT on the system - I get asked to re do another order with a different sales person (who got my order wrong and had to be corrected) and the original helpful salesman loses his sale

after weeks of buying prepaid data (outrageously priced by the way) and wasting time with you... I hope you're held accountable somehow for your lack of commitment to clients

long story short... My grace ran out, I've cancelled and now signed up with a more expensive service provider who actually communicates (worth the extra penny)

Vodacom 4U Vodacom its bad when you treat customers like this... its worse when your own staff doubt your ability to commit to honour the products you ask them to sell

K BYE👎✌